Refund Policy

Last updated: July 11, 2026

We want every GamerHive membership and donation to feel worth it. This policy covers what is and isn't refundable, and how to raise a problem with us.

Donations to Admins

Donations made through our Donate page support the individual admins who run our community servers. They are voluntary gifts, not purchases, and they are non-refundable.

How a donation reaches an admin:

  • Split between the server's team — payment is taken by card through Stripe and divided between the admin who hosts the server, a senior admin, and GamerHive, reflecting the work and running costs each contributes. GamerHive retains a share.

Because donations are gifts rather than purchases, we do not offer refunds on them. If a donation was made in error or something has gone wrong, contact us via our support page and we will look at it in good faith.

Any perks shown on a donation page are offered as a thank-you gift at the admin's own discretion. They are not goods being sold to you, they are not guaranteed, and nothing on that page is conditional on donating.

Memberships — 48 Hour Window

Changed your mind about a membership? Tell us within 48 hoursof the charge and we'll refund it, no argument. We'd rather you were happy than hold onto money you didn't mean to spend.

After 48 hours a membership is non-refundable for the period already paid, but you can cancel at any time and simply won't be charged again.

Duplicate & Accidental Charges

If you're charged twice for the same thing we'll refund the duplicate in full — the 48 hour window doesn't apply, and it doesn't matter how long ago it happened. Our billing team also watches for double charges, so there's a fair chance we spot it and reach out to you before you've even noticed.

Digital Perks — Non-Refundable

Outside the membership window above, digital items are not eligible for refunds once delivered or activated:

  • Digital perk bundles
  • In-game items or community perks
  • Any other digital goods delivered instantly

These are delivered immediately and cannot be “returned”. If you are unsure about something, ask us first via our support page.

How to Raise a Problem

If you were charged in error, charged twice, or something else has gone wrong:

  1. Open a ticket on our support page
  2. Tell us the date, the amount, and the email address you used
  3. Mention which membership or donation page it relates to

We aim to respond within 3 business days. Where a refund is due, it goes back to the original payment method and typically takes 5–10 business days to appear, depending on your bank or card provider.

Conduct-Related Removals

If your account is suspended or banned due to a violation of our Terms of Service, no refunds will be issued for any purchases, memberships, or donations made prior to the ban.

Questions?

Still not sure? We're happy to help — open a ticket on our support page and it reaches the right team.